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Questions,
answered.
The things brand founders ask us most — MOQs, lead times, formula ownership, regulatory, and what it costs to start.
General
Where are your factories?
We operate three GMP-certified facilities — two in Malaysia and one in China — all running the same formulas to the same standard. You choose the origin that best fits your market, cost and compliance needs.
Is the China-made product the same quality as Malaysia?
Yes. Identical formula, identical specification, the same GMP quality system across every site. The only thing that changes is where it is made — not what you get.
How does manufacturing in Malaysia help with tariffs?
Producing in Malaysia gives your goods a Malaysia country-of-origin, which can keep your supply chain clear of escalating US–China trade tariffs. A second origin already online is a hedge against single-source risk.
Product & formula
Do you formulate from scratch, or only use stock formulas?
Both. We develop from scratch around your brief, target market and budget, or adapt a ready formula when you want to move faster — no existing recipe needed.
What is your minimum order quantity (MOQ)?
We're flexible and startup-friendly — depending on format you can start with as few as 100 boxes, and loose-sachet runs start around 10,000 sticks. Tell us your product for an exact figure; reorders carry the same MOQ.
Can I OEM/ODM as an individual seller or online-only brand?
Yes. Individual sellers, traders and corporations are all welcome. If you have the idea, we handle the R&D and produce a compliant, market-ready product.
How long does it take?
Typically 2–3 months, to properly verify product stability and packaging compatibility. A ready formula moves faster, and trial/sampling runs are quicker still.
Cost & commitment
How much does it cost to develop a product?
Sampling is free — we take a refundable RM250-per-SKU deposit that's credited straight back against your order, which keeps development focused on serious briefs. You also get a written estimate for design, formulation and production up front; registration and legalization are quoted per market.
What are your payment terms?
60% deposit before production, with the 40% balance on completion — before delivery.
Do I own my brand and formula?
Yes. Brand and formula ownership are confirmed in writing, in your name, and your formulation is never resold or placed into competition with another client's product.
Quality, halal & regulatory
Is everything halal?
We manufacture in Halal-compliant facilities, and we provide Halal application and certification as a service for your product.
Do you handle regulatory registration and export?
Yes. We manage NPRA registration and your Certificate of Free Sale (CFS) — mandatory to sell locally and to export — plus export documentation, forwarding and customs clearance.
Can you register my product in other countries?
Yes. We legalize in 24 countries across Southeast Asia, the CIS, Africa and markets such as the US and UK, each in compliance with the local health authority or FDA — and we can support company setup and ongoing renewals as you expand.
What's the smallest brand you'll work with?
Startups. If you have the idea, we handle the R&D, registration and manufacturing, and keep the first run lean.
Scale
Can I integrate with your systems for large orders?
Yes. High-volume partners can plug directly into our in-house ERP system for real-time visibility into orders, inventory, batch status and production scheduling.
Still have a question?
Ask us directly — the first conversation is free and carries no obligation.