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FAQ

Questions,
answered.

The things brand founders ask us most — MOQs, lead times, formula ownership, regulatory, and what it costs to start.

General

Where are your factories? +

We operate three GMP-certified facilities — two in Malaysia and one in China — all running the same formulas to the same standard. You choose the origin that best fits your market, cost and compliance needs.

Is the China-made product the same quality as Malaysia? +

Yes. Identical formula, identical specification, the same GMP quality system across every site. The only thing that changes is where it is made — not what you get.

How does manufacturing in Malaysia help with tariffs? +

Producing in Malaysia gives your goods a Malaysia country-of-origin, which can keep your supply chain clear of escalating US–China trade tariffs. A second origin already online is a hedge against single-source risk.

Product & formula

Do you formulate from scratch, or only use stock formulas? +

Both. We develop from scratch around your brief, target market and budget, or adapt a ready formula when you want to move faster — no existing recipe needed.

What is your minimum order quantity (MOQ)? +

We're flexible and startup-friendly — depending on format you can start with as few as 100 boxes, and loose-sachet runs start around 10,000 sticks. Tell us your product for an exact figure; reorders carry the same MOQ.

Can I OEM/ODM as an individual seller or online-only brand? +

Yes. Individual sellers, traders and corporations are all welcome. If you have the idea, we handle the R&D and produce a compliant, market-ready product.

How long does it take? +

Typically 2–3 months, to properly verify product stability and packaging compatibility. A ready formula moves faster, and trial/sampling runs are quicker still.

Cost & commitment

How much does it cost to develop a product? +

Sampling is free — we take a refundable RM250-per-SKU deposit that's credited straight back against your order, which keeps development focused on serious briefs. You also get a written estimate for design, formulation and production up front; registration and legalization are quoted per market.

What are your payment terms? +

60% deposit before production, with the 40% balance on completion — before delivery.

Do I own my brand and formula? +

Yes. Brand and formula ownership are confirmed in writing, in your name, and your formulation is never resold or placed into competition with another client's product.

Quality, halal & regulatory

Is everything halal? +

We manufacture in Halal-compliant facilities, and we provide Halal application and certification as a service for your product.

Do you handle regulatory registration and export? +

Yes. We manage NPRA registration and your Certificate of Free Sale (CFS) — mandatory to sell locally and to export — plus export documentation, forwarding and customs clearance.

Can you register my product in other countries? +

Yes. We legalize in 24 countries across Southeast Asia, the CIS, Africa and markets such as the US and UK, each in compliance with the local health authority or FDA — and we can support company setup and ongoing renewals as you expand.

What's the smallest brand you'll work with? +

Startups. If you have the idea, we handle the R&D, registration and manufacturing, and keep the first run lean.

Scale

Can I integrate with your systems for large orders? +

Yes. High-volume partners can plug directly into our in-house ERP system for real-time visibility into orders, inventory, batch status and production scheduling.

Still have a question?

Ask us directly — the first conversation is free and carries no obligation.